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Privacy Policy – Noddle

Last updated: 1st of April 2026

This Privacy Policy explains how Noddle Print (“we”, “us” or “our”) collects, uses, and protects your personal information when you visit our website, place an order, or interact with us in any way.

We are committed to respecting your privacy and complying with the New Zealand Privacy Act 2020.

1. Who we are

Noddle is a signage and printing business based in Auckland, New Zealand.

Business name: Noddle Printhouse & Signage
Location: Henderson, Auckland, New Zealand
Email: [email protected]
Phone: +64 21 0221 2724
Website: noddleprint.co.nz

If you have any questions about this policy or how we handle your personal information, you can contact us using the details above.

2. Information we collect

We collect different types of information depending on how you interact with us.

2.1 Information you provide to us

When you contact us, request a quote, place an order, or subscribe to our updates, we may collect:

  • Name and contact details (e.g. email address, phone number, postal address)

  • Company or organisation name

  • Billing and shipping details

  • Order and project information (e.g. products, quantities, specifications)

  • Files and artwork you upload or send to us for printing

  • Any other information you choose to provide in forms, emails, messages or phone calls

2.2 Information collected automatically

When you visit our website, we may automatically collect:

  • IP address and approximate location

  • Device, browser and operating system information

  • Pages visited, links clicked, and time spent on our site

  • Referring website or source (for example from search engines or social media)

We use cookies and similar technologies to help our website function properly, remember your preferences, analyse usage and, in some cases, support advertising and remarketing. For more details, see the “Cookies and tracking” section below.

2.3 Information from third parties

We may receive information about you from:

  • Payment providers and banks (to confirm payments and manage refunds)

  • Delivery and courier partners (for shipping and tracking)

  • Advertising and analytics providers (for example Meta, Google or similar services)

  • Business partners who refer you to us or work with us on projects

3. How we use your information

We use your personal information only for legitimate business purposes, including to:

  • Provide our products and services to you

  • Process and manage your orders, payments, and deliveries

  • Respond to your enquiries, quote requests, and support needs

  • Communicate with you about your orders, proofs, artwork, and account

  • Send you marketing communications when you have opted in, which you can opt out of at any time

  • Improve our website, products, services, and customer experience

  • Analyse website performance, campaign effectiveness, and sales

  • Prevent fraud, maintain security and comply with legal obligations (for example tax and accounting records)

We do not sell your personal information.

4. Legal basis for processing (New Zealand)

We collect and use your personal information in accordance with the New Zealand Privacy Act 2020 and its Information Privacy Principles. In practice, this means we:

  • Collect information that is reasonably necessary for our business activities

  • Use it for purposes you would reasonably expect in connection with those activities

  • Take reasonable steps to keep it secure and up to date

  • Allow you to access and correct your personal information

Where required, we will ask for your consent (for example for certain types of marketing or cookies). You can withdraw your consent at any time.

5. Who we share your information with

We may share your personal information with trusted third parties who help us run our business, for example:

  • Payment processors and banks

  • Website hosting and IT service providers

  • Email, forms and marketing tools

  • Analytics and advertising platforms (for example Meta or similar services)

  • Couriers and delivery companies

  • Professional advisers (for example accountants)

  • Print and production partners where needed to complete your order

These third parties are only given the information they need to perform their services and are required to keep your information confidential and secure.

We may also disclose your information if required by law, or if we reasonably believe it is necessary to protect our rights, property or safety, or that of our customers or the public.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Enable essential website functions (for example remembering items in your cart)

  • Improve site performance and security

  • Understand how visitors use our site (analytics)

  • Support advertising, remarketing or social media features

You can control cookies in your browser settings, and many browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect how our website functions for you.

If we use advertising or social media pixels (for example Meta Pixel), they may help us measure the effectiveness of our ads and show you more relevant advertising. These tools may also set their own cookies on your device.

7. How long we keep your information

We keep your personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Orders, invoices and tax records: kept for the period required under New Zealand law

  • Customer account and order history: kept while you are an active customer, and for a reasonable period afterwards

  • Enquiries and quote requests: kept for as long as needed to manage our relationship with you

  • Marketing information: kept while you remain subscribed or until you opt out

When information is no longer needed, we will take reasonable steps to securely delete or anonymise it.

8. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include:

  • Using secure connections (HTTPS/SSL) on our website

  • Restricting access to systems and data to authorised people only

  • Using passwords and other security measures

  • Working with reputable service providers

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Ask whether we hold personal information about you

  • Request access to the personal information we hold about you

  • Request correction of that information if you believe it is inaccurate or incomplete

If you would like to exercise these rights, please contact us using the details at the top of this policy. We may need to verify your identity before processing your request.

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner in New Zealand (privacy.org.nz).

10. Third-party websites

Our website may contain links to other websites that we do not operate or control. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policy of any site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically so you stay informed about how we handle your personal information.